Where to Go for Care

It's important to know where to go for the type of medical care you may need.

Comparing your options is the best way to get care that’s right for you and your budget.

When you need care, call your primary care provider (PCP) or family doctor first.

Your PCP has easy access to your records, knows the bigger picture of your health, and may offer same-day appointments. If your PCP isn't available, it's important to know you still have other options.

Care Options	For Needs or Symptoms, such as:	Copay¹
24/7 Advice Nurse Care advice from a registered nurse Call 1-800-288-2264, TTY 711	Choosing where to get medical care Minor illnesses or injuries	No cost
24/7 Virtual Visits Video chat with a doctor	Cold Flu Fever Pinkeye Sinus problems	No cost²
Convenient Care Treatment that’s nearby	Routine and sports physicals Minor illnesses/injuries Skin rash Flu shot Earache	$$
24/7 Urgent Care³ Care for non life-threatening but urgent needs	Ear infections Colds and other respiratory problems including coughs and congestion Sprains and strains Most abdominal pain Vomiting and diarrhea Most cuts, burns, fevers and back pain	$$$
Urgent Care House Call⁴ Home urgent care visit when you aren’t feeling well enough to travel	Migraine headaches Cuts that need stitches and skin infections Urinary tract infections Flu and pneumonia Dehydration, IV placements and IV fluids Asthma attacks, COPD and respiratory infections	$$$
24/7 Emergency Care⁵ Treatment of the sudden onset of life-threatening needs ⚠ Your health plan is not contracted with certain freestanding ERs. Ask before you enter.	Serious burns Major trauma Poisoning Serious breathing difficulties Heavy bleeding Severe chest pain Sudden paralysis	$$$$

If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room.

But if it's not an emergency, comparing care options could help save you time, money and frustration.

If you have question about your benefits, call toll-free 1-800-888-2264, TTY 711.

¹Actual payments may vary depending upon benefit coverage. The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you.

²Calendar year deductibles and/or coinsurance may apply on some plans.

³Hours of operation may vary by location.

⁴This service is only available to health plan members living in Southern Nevada and covered ZIP codes. To check availability, call the 24/7 advice nurse at 1-800-288-2264, TTY 711.

⁵IMPORTANT: 1) Your health plan is not contracted with certain freestanding and hospital emergency rooms. Call your health plan for more information. 2) Some neighborhood hospitals may not have specialists on staff, so you could be transported to a hospital emergency room for complex conditions that require a specialist.

NowClinic^® virtual visits are not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. NowClinic services may be covered by some health plans; copays and deductibles may apply. Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.