Where to Go for Care

Save time and money.

When you need care, call your primary care provider (PCP) first. If your PCP isn't available, it's important to know you still have other options.

Care options	For needs and symptoms such as:	Copay¹
24/7 Advice Nurse Care advice from a registered nurse Call 1-800-288-2264, TTY 711	Choosing where to get medical care Minor illnesses or injuries	No cost
24/7 Virtual Visits Video chat with a doctor on NowClinic^® $0 copays apply with most unscheduled NowClinic virtual visits	Allergies Bladder infection Bronchitis Pink eye Sinus infections Viral illnesses	No cost²
24/7 Urgent Care³ Care for non life-threatening but urgent needs	Ear infections Colds and other respiratory problems including coughs and congestion Sprains and strains Most abdominal pain Vomiting and diarrhea Most cuts, burns, fevers and back pain	$$$
Urgent Care at Home⁴ If appropriate, get urgent care that comes to you	Migraine headaches Cuts that need stitches and skin infections Urinary tract infections Flu and pneumonia Dehydration, IV placements and IV fluids Asthma attacks, COPD and respiratory infections	$$$
24/7 Emergency Care⁵ Treatment of the sudden onset of life-threatening needs ⚠ Your health plan is not contracted with certain freestanding ERs. Ask before you enter.	Serious burns Major trauma Poisoning Serious breathing difficulties Heavy bleeding Severe chest pain Sudden paralysis	$$$$

If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room.

If it's not an emergency, comparing care options could help you save time, money and frustration.

¹Actual payments may vary depending upon benefit coverage. The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you.

²$0 copays apply with most unscheduled NowClinic virtual visits. Scheduled NowClinic visits may require a copay. Virtual visits may be subject to calendar year deductibles and/or coinsurance according to the member’s benefit plan. Copays may also apply for virtual visits with providers not on the NowClinic platform.

³Hours of operation may vary by location.

⁴Restrictions apply. Not available in all areas. To see if an urgent care house call is right for you, contact our 24/7 advice nurse toll-free at 1-800-288-2264, TTY 711.

⁵IMPORTANT: 1) Your health plan is not contracted with certain freestanding and hospital emergency rooms. Call your health plan for more information. 2) Some neighborhood hospitals may not have specialists on staff, so you could be transported to a hospital emergency room for complex conditions that require a specialist.

NowClinic^® virtual visits are not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. NowClinic services may be covered by some health plans; copays and deductibles may apply. Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.