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Where to Go for Care

Save time and money.

When you need care, call your primary care provider (PCP) first. If your PCP isn't available, it's important to know you still have other options. 

Watch this video (or download the script) to learn more.

Care options

For needs and symptoms such as:

Copay1

24/7 Advice Nurse
Care advice from a registered nurse

Call 1-800-288-2264, TTY 711

  • Choosing where to get medical care
  • Minor illnesses or injuries

No cost

24/7 Virtual Visits

Video chat with a doctor on NowClinic®

$0 copays apply with most unscheduled NowClinic virtual visits

  • Allergies
  • Bladder infection
  • Bronchitis
  • Pink eye
  • Sinus infections
  • Viral illnesses

No cost2

24/7 Urgent Care3
Care for non life-threatening but urgent needs

  • Ear infections
  • Colds and other respiratory problems including coughs and congestion
  • Sprains and strains
  • Most abdominal pain
  • Vomiting and diarrhea
  • Most cuts, burns, fevers and back pain

$$$

Same Day Medical Care4
If appropriate, get on-demand care at home.

  • Migraine headaches
  • Cuts that need stitches and skin infections
  • Urinary tract infections
  • Flu and pneumonia
  • Dehydration, IV placements and IV fluids
  • Asthma attacks, COPD and respiratory infections

$$$

24/7 Emergency Care5
Treatment of the sudden onset of life-threatening needs

⚠ Your health plan is not contracted with certain freestanding ERs. Ask before you enter.

  • Serious burns
  • Major trauma
  • Poisoning
  • Serious breathing difficulties
  • Heavy bleeding
  • Severe chest pain
  • Sudden paralysis

$$$$

If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room.

If it's not an emergency, comparing care options could help you save time, money and frustration.

1Actual payments may vary depending upon benefit coverage. The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you.

2NowClinic® virtual visits are not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. NowClinic services may be covered by some health plans; copays and deductibles may apply. Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.

$0 copays apply with most unscheduled NowClinic virtual visits. Scheduled NowClinic visits may require a copay. Virtual visits may be subject to calendar year deductibles and/or coinsurance according to the member’s benefit plan. Copays may also apply for virtual visits with providers not on the NowClinic platform.

3Hours of operation may vary by location.

4Restrictions apply. Not available in all areas. To see if same day medical care is right for you, contact our 24/7 advice nurse toll-free at 1-800-288-2264, TTY 711.

5IMPORTANT: 1) Your health plan is not contracted with certain freestanding and hospital emergency rooms. Call your health plan for more information. 2) Some neighborhood hospitals may not have specialists on staff, so you could be transported to a hospital emergency room for complex conditions that require a specialist.