HPN & SHL Mobile App

Easily manage your health plan information on the go.

Discover the HPN & SHL app and put your benefits at your fingertips.

  • Search for HPN & SHL in your app store and download the app.

  • Sign in with your HealthSafe ID.

  • Save your password with Touch ID or Face ID, if desired.

  • Use the HPN & SHL app to:

    • Find out who is on record as your primary care provider (PCP).
    • Talk with an advice nurse. Available 24/7.
    • Video chat with a provider 24/7. No appointment needed.
    • Search for a doctor, specialist, facility or lab.
    • View your health plan ID card.
    • Save your health plan ID card to your Apple Wallet™.
    • See your copay, deductible, and out-of-pocket expenses, if applicable.
    • Check the status of a claim, prior authorization or referral.
    • Access your health records.*
    • Update your contact information and address.
    • Select communication preferences.
    • Get step-by-step directions to contracted urgent care and hospitals near you.
    • Secure chat with a Member Services representative

*Only available to Southwest Medical patients who opt-in to receive electronic medical records.

Your personal medical information is confidential and is only available to you and your provider.

You must be a Sierra Health and Life member to use the app.